Monday through Friday, 9:00 a.m. to 6:00 p.m. PST. Feel free to email us with questions and we will respond within 1 business day. Keep in mind that we are closed on major holidays. Our website, however, is always OPEN and allows you to place orders ONLINE 24 hours a day, 7 days a week, 365 days a year.
CUSTOMER SERVICE & SPECIAL SERVICES:
Can we contact you via email, phone or postal mail?
Yes, all of the above. We’d love to hear from you! Gifted Lady Gift Baskets is committed to providing outstanding customer service and high quality gift baskets and gifts that are a great value. We are here to ensure that your recipient receives a gift you’re proud to give and one that leaves a positive lasting impression!
Please feel free to Contact Us if you have any questions or comments regarding our company, our service, our products, etc… We will promptly respond to emailed inquires within 1 business day.
How do I check status of my order?
If requested, we will email you shipment notification with a tracking number and tracking instructions so you can track your order online.
Can you send a note card with my order?
Yes! Just include your message in the ‘card message’ section during the check out process and we will include a personalized gift enclosure card with your gift. Please be sure to include your name or the company name as part of your message so the recipient knows who the gift is from.
Can you customize a basket for me?
Yes! There is generally a ten piece minimum for customization of “shippable” gift baskets.
If you need a large quantity of gifts for an event or for corporate gift giving and would like your business cards or brochures added to the basket, please call or email us and we will do our best to accommodate your needs.
Single quantity customized baskets are available for hand delivery within San Diego County only. Please see gift category titled "San Diego, CA Delivery" for ideas.
PAYMENT AND CREDIT CARD INFORMATION:
What forms of payment do you accept?
We gladly accept Visa, MasterCard and Discover cards for shipped orders. (We do not ship COD and we do not accept cashier’s checks or money orders.)
Personal checks are accepted on established accounts only.
Billing is available for corporate business accounts. If interested, please contact
PRODUCT INFORMATION:
How are baskets packaged/wrapped?
All baskets are professionally created with presentation in mind. We ensure that the recipient receives an attractive gift by securing the contents, shrink wrapping the basket (99.9% of our baskets our shrink wrapped however baskets containing plush will generally be wrapped in cellophane) and topping it off with a beautiful bow or floral adornment. Your basket is then carefully packed and secured in an appropriately sized shipping box.
Do you ever substitute items?
All gifts will have the general look and product assortment as the photos that represent them. At times, we may need to substitute items to ensure freshness and timely delivery. If we are temporarily out of a container or basket component, rest assured we will always substitute of equal or greater value, without compromising the theme, design, color, or quality of the gift. Please note, gifts containing chocolate that are shipped between May and September may be substituted with a non-chocolate product of equal or greater value. No refunds, credits or replacements will be offered due to necessary substitutions.
How long will the food items in my gift basket last?
Gourmet and snack food items are best if consumed within 4 to 6 months depending on the item. Coffee and tea will be good for over one year. Fresh fruit will need to be consumed within a few days.
Do you ship chocolate during the summer months?
Items containing chocolate that are shipped between May and September may be substituted with a non-chocolate product of equal or greater value.
ORDER CHANGES, CANCELLATIONS & RETURNS:
What should I do if I need to change my order?
If you need to change the shipping address, please see ‘Can I change shipping information after my order is placed?’ under Shipping Info.
If you wish to change the product(s) ordered, call us at 760-788-8114 or Toll Free at 800-836-9322 immediately and we will accommodate you if at all possible!
What is your cancellation policy?
Customized Gift:
Customized gifts cannot be cancelled or returned.
Standard gift:
Please call us immediately at 760-788-8114 or Toll Free at 800-836-9322. If your order has not yet shipped, we will most likely be able to issue you a full credit. However, if your order has already shipped and has not yet been delivered, we will need to contact the carrier and have the package returned to us. You will be responsible for all shipping charges, including those that we incur in having the package returned to us, as well as a 25% restocking fee. Refunds and/or credits will be applied to your credit card only upon return of merchandise in original unopened condition.
What is your return policy?
If for any reason the recipient (or you the purchaser) is unhappy with a gift they may return it at their own expense within 5 days after receipt. Either the recipient or purchaser must contact us first at to obtain return address and return instructions. The purchaser will receive a partial and in some cases full refund of the purchase price minus shipping. The gift must be unopened and show no signs of tampering to be eligible for a refund. The refund amount is based on the perishability of the gift, its condition upon being returned and whether or not the gift was a custom gift. It is our desire that you be completely satisfied and we therefore ask that you Contact Us with any concerns you may have.
MISCELLANEOUS QUESTIONS:
Why do you need the recipient’s phone number?
To expedite delivery, our shipping carrier requires the telephone number so they can contact the recipient directly if there is a problem with the delivery address, etc…
